We provide Card Sentry Risk Management on the Debit Card/Check Cards that we issue at no charge to you.
With Card Sentry:
- We review cardholder activity for any unusual transactions.
- If unusual activity is noticed, you will be contacted to verify the charges.
Our fraud analysts will never ask you for full card numbers, account information or social security numbers. They will merely ask to speak with the cardholder, identify the transaction(s) in question and ask you to confirm if they are valid or not.
Additionally, if you are going out of town on business or vacation and you notify us of your travel plans, we can monitor your card activity even while you travel.
We understand how important security is when it comes to your account information as well as your debit card/check card. In addition to your home telephone number, you may want to ensure we have updated work and cell phone numbers so that we can reach you promptly.
As always, if you have any concerns, contact us promptly at (859) 233-4500.
If you should discover your Debit Card/Check Card has been lost or stolen AFTER HOURS, please call 1-844-202-5333 toll free to cancel your card.