Online Banking
How do I set up Direct Deposit of my payroll check?

If your employer participates in a direct deposit program, you will provide your Bank of the Bluegrass routing number and account number to the human resources or payroll department at your employer. Your employer may ask for a voided check or that an account verification letter be provided by the bank. We offer EZSwitch service to assist in the automatic transfer of direct deposits and automatic payments to your Bank of the Bluegrass account. Contact our customer service team at (859)-233-4500 to get started today.

I can’t get logged into Online Banking.

You may be locked out due to prolonged inactivity or entering an incorrect password too many times. Contact our customer service team at (859)-233-4500 to have your password reset.

When logging into Online Banking, I’m being asked verifying questions I haven’t selected.

Any keying errors upon logging in may trigger the system to send out random questions to confuse would be hackers. Clear the screen and try to log in again. If the problem persists contact our customer service team at (859)-233-4500 for assistance.

How to I activate a new Debit Card?

You may activate your debit card by:

  • Using the Bank of the Bluegrass Mobile App*
  • Visiting*
  • Calling (859)-233-4500

*User ID & password required to activate via the mobile app or at

How do I reset my PIN:

Select and/or update your PIN number for your debit card by utilizing the Card Management function within your digital banking access, or by visiting one of our branch locations during business hours.

How to I report a lost or stolen Debit Card?

You can temporarily disable your card by utilizing the Card Management function within your digital banking access, or contact our customer service team at (859)-233-4500 during business hours.  If your debit card is lost or stolen after business hours, please contact (844)-202-5333 to report.

Is there a daily limit on the amount of checks I deposit with the Mobile check capture?

Yes, the daily limit on checks being deposited electronically is $10,000.00.

How should I endorse a check I deposit using Mobile check capture?

In order to avoid delay, be sure to add the restrictive endorsement “For Mobile Deposit Only” under your endorsement signature.

When will a Mobile check deposit post to my account?

Deposits received and accepted before 5:00 p.m. EST Monday-Thursday and 6:00 p.m. EST on Friday, with the exception of Federal Holidays, will be posted the next day, but may be subject to holds covered under Regulation CC Funds Availability Policy.

My Mobile App isn’t working, what should I do?
  • Check the app permissions I.e. Camera access is turned on for mobile check capture.
  • Check the app for updates or delete it and re-download the app which ensures the software is up to date.
  • Check your device’s operating system for updates.
  • Check your device’s available memory.
  • Clear your device’s cache.
  • Fully close and re-open the app.
  • If all else fails, call the customer service team at (859) 233-4500.