Financial Center Manager
Job Title: Financial Center Manager | Job Code: 304/323 FLSA
FLSA Status: _X_ Exempt | ___ Non-Exempt | ___ Part-Time | _X_ Full-Time
EEO Job Category: 1 | Reports to: Consumer Service and Deposit Operations Officer Job
Job Grade: 18 | Revision Date: 2026
Supervisory Responsibility: Branch personnel (staff of 3-4)
Basic Function: Provide leadership, coaching and direction for the team consistently. Create an exciting environment for clients to visit and find solutions to all their financial needs and more. Be an awesome player coach and strive to live by our mission. Oversees the daily operation and financial functions of the Financial Center. Provide leadership with sales and client service coaching among the team.
Essential Duties & Tasks:
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Provide leadership in goal setting and attaining goals related to client sales and service. Consistently coach for outstanding performance while creating a great atmosphere for all.
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Exude a wonderful and “can do” attitude.
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Create a world class service environment.
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Create relationships for life with the team as well as with our clients.
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Utilize technology/social media to better serve our clients.
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Handle all aspects of the team management for the branch.
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Solicit and manage consumer lending relationships and opportunities, take loan applications and process through internal controls, compliance, and guidelines.
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Relationship building collecting information, analyzing needs, and making product recommendations, cross selling to other areas when appropriate.
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Calling on existing relationships to expand the relationship.
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Meet the service needs of the client and stay current with loan maturity.
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Develop and maintain relationships by being proactive in profiling customers and identifying needs and initiating customer contact.
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Solicit new business and referrals for all types of bank products offered, deposit, loans, cash management, wealth management, etc.
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Handles client problems and complaints, counseling customers with special needs or requests.
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Be active within our community through participation in civic organizations, sponsoring community events and operating the branch in a friendly manner, and by developing and cultivating strategic relationships with business partners.
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Participates in activities for generating new business such as sales calls and special events.
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Consistently facilitate one on one and group meetings.
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Service existing relationships by addressing research and maintenance requests, decision overdrafts, followup on loan maturities and loan opportunities.
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Knowledgeable of policies and bank procedures.
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Make proactive calls to existing and prospective clients daily. Joint calls with Relationship Managers are encouraged.
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Make product/service recommendations, including pricing and product refinement suggestions.
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Use our CRM product to assist with creating relationships for life.
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Stay abreast of security policies and procedures and train staff.
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Proactive sales and services focused on treasury management. Includes but not limited to; remote deposit capture, merchant services, credit cards, automated clearing house, courier service, and CDARS. Exceed fee income targets for this area.
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Stay current with oral and written communications with customers and staff.
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Fostering the spirit of teamwork in supporting the bank’s goals and Mission Statement.
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Ensure and coordinate the upkeep and maintenance of the facility.
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Ensuring compliance in BSA, OFCA, Privacy, Information Security, and all other regulations applicable to the position. Failure to ensure compliance can result in Civil and Criminal Penalties, as well as corrective actions up to and including termination.
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Additional duties as assigned.
Knowledge, Skills and Abilities:
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Staying knowledgeable about the bank’s products and services and looking for opportunities to make recommendations to customers based on need.
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Ability & knowledge to generate consumer loans & small business loans and take through closing process.
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Technology savvy.
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Dependability, Leadership, Managing People, making decisions and professionalism.
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Negotiation skills as well as excellent communication skills both oral and written.
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Knowledge of banking products and services, including loans, deposits, and compliance regulations.
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Selling, service and coaching skills required.
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Ability to open new accounts and cash management products.
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Experience in the use of Microsoft Applications and other computer applications.
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Display excellent written, verbal, and supervisory skills.
Education, Training & Experience:
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Bachelor’s degree and/or five or more years of related experience and/or training.
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Graduate School of Banking Programs or similar with two to three years banking programs preferred.
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Three years’ management experience of personnel preferred.
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At least one year of lending experience in consumer and small business loans is preferred.
Physical & Mental Factors/Requirements:
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Must communicate effectively.
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Requires occasional bending, reaching, and stretching.
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Required to travel to other companies or customer locations.
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Must be able to stay focused in a variety of areas at the same time, multi-tasking.
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Must be capable of working under pressure as well as organizing and planning efficiently. Must have effective analytical skills for assessing and evaluating.
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May be required to sit for long periods of time while performing job duties. Receives and/or follows detailed instructions.
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Must be able to concentrate for extended periods of time, paying attention to detail.
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Must have a high level of interpersonal skills to communicate policies, procedures and objectives effectively throughout the bank and to represent the bank positively in the community.
Working Environment:
- Professional Office Environment.
- Occasional travel to other branch locations.
Universal Banker I
Job Title: Universal Banker I | Job Code: 311
FLSA Status: ___ Exempt | _X_ Non-Exempt | ___ Part-Time | _X_ Full-Time
EEO Job Category: 5 | Reports to: Assistant Financial Center Manager or Financial Center Manager
Job Grade: 13 | Revision Date: 2026
Supervisory Responsibility: None
Basic Function: Our Universal Bankers are the face of the bank. We value what’s right for our clients in everything we do. Our Universal Banker warmly welcomes clients, efficiently and accurately processes requests while building trust that allows our clients to know we can assist with all financial needs. We educate our clients on our innovative services and products and act as advisor to provide the best fit for client and product. Above and beyond service means greeting each client with a smile, handshake, and a true appreciation of selecting Bank of the Bluegrass as their financial partner. This vision supports the development of our team members to provide an atmosphere for creating relationships for life.
Essential Duties & Tasks:
- Listening for “clues” and offering recommendations to expand the relationship with the client and the bank, making referrals to other areas, cross-selling products to meet expected goals.
- Represent the bank in a professional, courteous manner and provide prompt, efficient and accurate service while processing client transactions. This includes, but not limited to, calling all clients by name, closing each client transaction with “Thank you for your business”, and handling all client transactions, as appropriate without referring or transferring the client to another employee.
- Attend or complete all required training.
- Utilize fully the Customer Relationship Manager product to document client opportunities, interactions, and referrals.
- Remain current with oral and written communications with clients.
- Opens and maintains accounts, updates information and account paperwork, including signature cards, debit cards, check orders, transfers, and service charges.
- Demonstrate knowledge and enthusiasm about products and services when interacting with both customers and potential customers.
- Consistently look for opportunities to make client recommendations based on their need.
- Assist in servicing existing relationships by addressing research and maintenance requests, and any related needs.
- Arrange appointments with prospective customers for self, Relationship Managers and Financial Advisors.
- Handle preliminary debit card disputes and forwarding paperwork to designated personnel in a timely fashion.
- Be active in branches community through participation in civic organizations, sponsoring community events and operating the branch in a friendly manner, and by developing and cultivating strategic relationships with business partners.
- Cross-trained in serving all Teller duties, not limited to: Balance currency, coin and cash in cash drawers at ends of shifts, coins, and checks received, by hand or using currency-counting machine.
- Enter clients’ transactions into computers to record transactions and issue computer-generated receipts.
- Process deposits to all types of accounts, cash checks, issue official checks, cash savings bonds, handle foreign currency exchange, accept payments and any variety of client banking needs in accordance with Bank Policy and procedures.
- Prepare required regulatory forms to comply with the Bank Secrecy Act, Reg CC, other regulatory laws and bank policies and procedures.
- Apply and follow banking regulations and security practices daily.
- Ensuring compliance in BSA, OFAC, Privacy, Information Security and all other regulations as applicable to the position. Failure to ensure compliance can result in Civil and Criminal Penalties, as well as corrective actions up to and including termination.
- Fostering the spirit of teamwork in supporting the bank’s goals and mission statement.
- Additional duties as assigned.
Knowledge, Skills and Abilities:
- Good math skills to accurately maintain and balance a cash drawer.
- Attention to detail and accuracy by processing transactions with no mistakes through patience, and the ability to follow policies and procedures.
- Team oriented, cooperative by pitching in to help others without being asked.
- Demonstrated ability to achieve individual and team goals.
- Ability to work unsupervised if necessary.
- Demonstrated skill in use of computers as pertains to job duties.
- Multi-tasking skills, organizational skills and the ability to prioritize in a fast-paced environment.
- Must be technologically savvy and be able to train clients on all our online and mobile banking services.
- Excellent communication skills, both oral and written. Positive approach in interactions with clients and team members.
Education, Training & Experience:
- High School Diploma or GED/equivalent.
- 1+ years’ customer service experience and previous experience with financial service products and/or services.
- Previous cash handling experience, meeting goals, and accurately maintaining and balancing a cash drawer.
Physical & Mental Factors/Requirements:
- Ability to stay focused and multi-task.
- Ability to understand and perform clerical procedures and policies.
- Ability to meet the pressure of deadlines.
- Ability to communicate on the telephone, write, speak, read, hear, and type.
- Ability to work with little direct supervision.
- Ability to lift box of coins up to 30-50 pounds.
- Ability to perform manual tasks.
- May be required to stand for extended periods of time, paying attention to detail.
- Requires occasional bending, reaching, and stretching.
Working Environment:
- Professional
Senior Wealth Management & Trust Advisor
Job Title: Senior Wealth Management & Trust Advisor | Job Code: 802
FLSA Status: _X_ Exempt | ___ Non-Exempt | ___ Part-Time | _X_ Full-Time
EEO Job Category: 1B | Reports to: Director of Wealth Mgmt.
Job Grade: 24 | Revision Date: 2026
Supervisory Responsibility: None
Basic Function: The Wealth Management & Trust Advisor partners with high-net worth clients to identify their financial goals, analyze and develop recommendations that will help them work towards well defined financial objectives. Serve as a trusted advisor with clients, which allows the Wealth Management & Trust Advisor to provide strategic investment advice as well as recommend value-added products and services.
Essential Duties & Tasks:
- Seek new business opportunities to help grow the Wealth Management Department’s portfolio of clients.
- Perform as investment agent or trustee or personal representative on behalf of existing and new clients.
- Maintain existing Wealth Management Relationships by performing tasks required within the scope of that relationship.
- Prospect and develop client relationships for new and additional business among existing and new account Wealth Management opportunities.
- Maintain and foster communications with customers and employees.
- Administering Wealth Management accounts, reviewing investments, placing trades, and making distributions.
- Prepare and gather documentation and reports for various committees.
- Performance of related clerical account administrative duties while maintaining compliance.
- Maintain ongoing education to maintain certifications.
- Research, develop and schedule sales calling schedule while searching for new business opportunities.
- Ensuring compliance in BSA, OFCA, Privacy, Information Security, and all other regulations as applicable to the position.
- Failure to ensure compliance can result in Civil and Criminal Penalties, as well as corrective actions up to and including termination.
- Staying knowledgeable on the bank’s products and services and looking for opportunities to make recommendations to customers based on need.
- Fostering the spirit of teamwork in supporting the bank’s goals and mission statement.
- Attend weekly relationship manager meetings.
- Displays the ability to be highly effective in a team-oriented environment and to build relationships based on added value, not title or authority.
- Supports a proven track record of successfully collaborating with and influencing management and peers to support growth and financial results.
- Actively participates within professional and community organizations.
- Actively networks and effectively builds relationships internally and externally of the Bank.
- Additional duties as assigned.
Knowledge, Skills and Abilities:
- Bachelor’s degree required.
- Graduate degree (JD, MBA) preferred.
- Professional designee (CTFA or similar).
- 5 + years of demonstrated fiduciary client service/sales.
- Advanced knowledge of trust administration, estate planning strategies, and income and estate tax matters.
Physical & Mental Factors/Requirements:
- Hearing, seeing, sitting for long periods, standing, operating a computer.
- Manual dexterity to execute trust and bank documents and files.
- Ability to stay focused and multi-task.
- Ability to meet the pressure of deadlines.
- Ability to communicate on the telephone, write, speak, read, hear and type.
- Ability to work with little direct supervision.
- Ability to perform manual tasks.
- May be required to sit for extended periods of time, paying attention to detail.
- Requires occasional bending, reaching and stretching.
Working Environment:
- Professional Office Environment.
- Some Business Travel is required.