Online Banking

Universal Banker I

Job Title:
Universal Banker I | Job Code: 311

FLSA Status: ___ Exempt   |   _X_ Non-Exempt   |   ___ Part-Time   |   _X_ Full-Time

EEO Job Category: 5   |   Reports to: Assistant Financial Center Manager

Job Grade: 13   |   Revision Date: 2/01/2024

Supervisory Responsibility: None

Summary: Our Universal Bankers are the face of the bank. We value what’s right for our clients in everything we do. Our Universal Banker warmly welcomes clients, efficiently and accurately processes requests while building a trust that allows our clients to know we can assist with all financial needs. We educate our clients on our innovative services and products and act as advisors to provide the best fit between client and product. Above and beyond service means greeting each client with a smile, handshake, and a true appreciation of selecting Bank of the Bluegrass as their financial partner. This vision supports the development of our team members to provide an atmosphere for creating relationships for life.

Working Environment: Professional

Apply Here:—Bank-of-the-Bluegrass-Trust-Co

Essential Duties & Tasks:

  • Listening for “clues” and offering recommendations to expand the relationship with the client and the bank, making referrals to other areas, cross-selling products to meet expected goals.
  • Represent the bank in a professional, courteous manner and provide prompt, efficient and accurate service while processing client transactions. This includes, but not limited to, calling all clients by name, closing each client transaction with “Thank you for your business”, and handling all client transactions, as appropriate without referring or transferring the client to another employee.
  • Attend or complete all required training.
  • Utilize fully the Customer Relationship Manager product to document client opportunities, interactions, and referrals.
  • Remain current with oral and written communications with clients.
  • Opens and maintains accounts, updates information and account paperwork, including signature cards, debit cards, check orders, transfers, and service charges.
  • Demonstrate knowledge and enthusiasm about products and services when interacting with both customers and potential customers.
  • Consistently look for opportunities to make client recommendations based on their need.
  • Assist in servicing existing relationships by addressing research and maintenance requests, and any related needs.
  • Arrange appointments with prospective customers for self, Relationship Managers and Financial Advisors.
  • Handle preliminary debit card disputes and forward paperwork to designated personnel in a timely fashion.
  • Be active in branches community through participation in civic organizations, sponsoring community events and operating the branch in a friendly manner, and by developing and cultivating strategic relationships with business partners.
    • Cross-trained in serving all Teller duties, not limited to: Balance currency, coin, and cash in cash drawers at ends of shifts, coins, and checks received, by hand or using currency-counting machine.
    • Enter clients’ transactions into computers to record transactions and issue computer-generated receipts.
    • Process deposits to all types of accounts, cash checks, issue official checks, cash savings bonds, handle foreign currency exchange, accept payments and any variety of client banking needs in accordance with Bank Policy and procedures.
  • Prepare required regulatory forms to comply with the Bank Secrecy Act, Reg CC, other regulatory laws and bank policies and procedures.
  • Apply and follow banking regulations and security practices daily.
  • Ensuring compliance in BSA, OFAC, Privacy, Information Security, and all other regulations as applicable to the position. Failure to ensure compliance can result in Civil and Criminal Penalties, as well as corrective actions up to and including termination.
  • Fostering the spirit of teamwork in supporting the bank’s goals and mission statement.
  • Additional duties as assigned.

Knowledge, Skills and Abilities:

  • Good math skills to accurately maintain and balance a cash drawer.
  • Attention to detail and accuracy by processing transactions with no mistakes through patience, and the ability to follow policies and procedures.
  • Team oriented, cooperative by pitching in to help others without being asked.
  • Demonstrated ability to achieve individual and team goals.
  • Ability to work unsupervised if necessary.
  • Demonstrated skill in use of computers as pertains to job duties.
  • Multi-tasking skills, organizational skills, and the ability to prioritize in a fast-paced environment.
  • Must be technologically savvy and be able to train clients on all our online and mobile banking services.
  • Excellent communication skills, both oral and written. Positive approach in interactions with clients and team members.

Education, Training & Experience:

  • High School Diploma or GED/equivalent.
  • 1+ years’ customer service experience and previous experience with financial service products and/or services.
  • Previous cash handling experience, meeting goals, and accurately maintaining and balancing a cash drawer.

Physical & Mental Factors/Requirements:

  • Ability to stay focused and multi-task.

  • Ability to understand and perform clerical procedures and policies.

  • Ability to meet the pressure of deadlines.

  • Ability to effectively communicate in person and over the phone.

  • Ability to work with little direct supervision.

  • Ability to lift boxes of coins up to 30-50 pounds.

  • Ability to perform manual tasks.

  • May be required to stand for extended periods of time, paying attention to detail.

  • Requires occasional bending, reaching, and stretching.

Apply Here:—Bank-of-the-Bluegrass-Trust-Co

Senior Wealth Management & Trust Advisor

Job Title:
Senior Wealth Management & Trust Advisor | Job Code: 311

FLSA Status: _X_ Exempt   |   ___ Non-Exempt   |   ___ Part-Time   |   _X_ Full-Time

EEO Job Category: 1B   |   Reports to: Director of Wealth Mgmt.

Job Grade: 24   |   Revision Date: 2/15/2024

Supervisory Responsibility: Yes

Basic Function: The Wealth Management & Trust Advisor partners with high-net worth clients to identify their financial goals, analyze and develop recommendations that will help them work towards well defined financial objectives. Serve as a trusted advisor with clients, which allows the Wealth Management & Trust Advisor to provide strategic investment advice as well as recommend value-added products and services.

Working Environment:

  • Normal office environment with little exposure to dust, noise, temperature, and the like.
  • Extended viewing of CRT screen.
  • Some Business Travel is required.

Apply Here:—Bank-of-the-Bluegrass-Trust-Co

Essential Duties & Tasks:

  • Seek new business opportunities to help grow the Wealth Management Department’s portfolio of clients.
  • Perform as investment agent or trustee or personal representative on behalf of existing and new clients.
  • Maintain existing Wealth Management Relationships by performing tasks required within the scope of that relationship.
  • Prospect and develop client relationships for new and additional business among existing and new account Wealth Management opportunities.
  • Maintain and foster communications with customers and employees.
  • Administering Wealth Management accounts, reviewing investments, placing trades, and making distributions.
  • Prepare and gather documentation and reports for various committees
  • Performance of related clerical account administrative duties while maintaining compliance.
  • Maintain ongoing education to maintain certifications.
  • Research, develop and schedule sales calling schedule while searching for new business opportunities.
  • Ensuring compliance in BSA, OFCA, Privacy, Information Security, and all other regulations as applicable to the position. Failure to ensure compliance can result in Civil and Criminal Penalties, as well as corrective actions up to and including termination.
  • Staying knowledgeable on the bank’s products and services and looking for opportunities to make recommendations to customers based on need.
  • Fostering the spirit of teamwork in supporting the bank’s goals and mission statement.
  • Attend weekly relationship manager meetings.
  • Displays the ability to be highly effective in a team-oriented environment and to build relationships based on added value, not title or authority.
  • Supports a proven track record of successfully collaborating with and influencing management and peers to support growth and financial results.
  • Actively participates within professional and community organizations.
  • Actively networks and effectively builds relationships internally and externally of the Bank.
  • Additional duties as assigned.

Minimum Knowledge, Skills and Abilities:

  • Bachelor’s degree required.
  • Graduate degree (JD, MBA) preferred.
  • Professional designee (CTFA or similar).
  • 10 years of demonstrated fiduciary client service/sales.
  • Advanced knowledge of trust administration, estate planning strategies, and income and estate tax matters.


Apply Here:—Bank-of-the-Bluegrass-Trust-Co